"It sells out fast on LIVE." "I put it in the cart but couldn't buy it." ——This is a practical guide to help you "make it work" in response to voices like these. Let's check the key points in order, from advance preparation to your moves on the day, through to troubleshooting.
The 20:00 TikTok LIVE is highly competitive. The official store (Japan), which restocks at 12:00, is easier to buy from. (Register your address and card in advance.)
Official Website and Purchase Status
There are user reports that the official site often restocks products and updates stock displays around 12:00.
Many people also report that items sell out very quickly — sometimes even while still in the cart — and several comments note that buying is difficult.
Log in to TikTok, go to the "MellojoyJaPan (@mellojoyjapan)" page, and at 12:00 every day tap the new-product text when it appears. (Buy immediately once the product appears.)
Troubleshooting
Wrong address: contact us through the order page as soon as you notice. It's often hard to fix once shipping has started.
Cancellation: follows the platform's or seller's policy. Blind items generally can't be cancelled once opened.
Split shipments from mixed pre-order items: it's normal in some cases for arrival order to be out of sequence.
If you're unable to buy the product on the official site or TikTok LIVE, it may be available through secondary marketplaces such as Mercari and Amazon. However, since many of these listings aren't official sales, we recommend carefully checking the price, seller, and product condition (whether it's unopened) before buying.